AHS launching online booking tool for care home visits

The booking tool is being launched in phases at various locations across the province over the next week. Officials say AHS.ca/ccvisit will have the most up-to-date information on which sites are currently accepting online bookings.


September 17, 2020


Alberta Health Services (AHS) says it has developed an online tool that allows designated family/support persons and other visitors to request scheduled visits with their loved one in continuing care sites operated by AHS, Capital Care, Carewest and Covenant Health online.

Albertans wishing to schedule a visit at participating continuing care sites can visit AHS.ca/ccvisit.

AHS says the new online tool is part of the updated visitation process outlined in Chief Medical Officer of Health Order 29-2020 that supports the designation of up to two family/support persons per resident for indoor visits, allows other visitors in extenuating circumstances (e.g. end of life), and outdoor visits with up to five individuals including the resident.

In-person visits and virtual or telephone visits that require staff support must be arranged ahead of time with staff/site leaders.

Albertans can visit the site to locate the facility they wish to visit and complete the online request form, including the date and time of the visit. If for some reason your request cannot be accommodated, you will receive an email directing you to request a visit for another date or time.

Site participation is voluntary, AHS says, recognizing that some locations have effective request/booking systems already in place. Participating locations will have a link to the online booking request tool. All other sites will have their contact information available on the page and Albertans can request a visit by phone.


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