Telus and Koodo Mobility 911 Call Routing Problem in Alberta

If possible, call 911 from a landline.  No other cellular calling functionality has been affected.

 

 

 

Telus and Koodoo Mobility customers in Alberta are experiencing 911 Call routing issues.

When a Telus or Koodo Mobility customer calls 911, it is being routed incorrectly to Saskatchewan 911.

Telus is aware of the issue and is working on it.  There is no estimated time to repair.

Your 911 call will still be answered, Saskatchewan 911 will transfer your call to the appropriate resources as quickly as possible. 

If possible, call 911 from a landline.  No other cellular calling functionality has been affected.

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